Support
Found a bug or have a question? Email us and we'll help. We aim to reply within 2 business days.
Title Fix
I missed a day. Can I still play it?
Yes. The last three days stay open to catch up on. Those pages count in your stats, but not toward your streak.
I ruined a page. Is it gone for good?
No. Ruined pages come back later in Retries for a second shot.
Will my progress move to a new phone?
Yes, if you're signed in to iCloud. Finished pages back up automatically and return when you reinstall or switch phones. A page you were partway through starts over.
Something else? Email us about Title Fix.
WordStream
I'm stuck on a word.
Tap a light bulb above the board. You get three hints per puzzle.
My scores aren't showing on the leaderboards.
Leaderboards and challenges use Game Center. Check that you're signed in under Settings → Game Center on your iPhone.
How do I turn off reminders?
On your iPhone, go to Settings → Notifications → WordStream.
Something else? Email us about WordStream.
Purchases and refunds
Bought something, like ad-free play or past puzzles, but it isn't showing? Open Settings in the app and tap Restore Purchases, signed in with the Apple ID you bought it with.
Apple handles every purchase in our apps, so we can't see your payment details or issue refunds ourselves. To request a refund, go to reportaproblem.apple.com.
When you email
Tell us which app you're using, your iPhone model and iOS version (Settings → General → About), and what happened. A screenshot helps a lot.